Refund Policy


We offer a 100% money back guarantee on web design and social media strategy services. If you are not satisfied with our work, we will refund the full amount.

This policy helps inspire us to do our best possible web design work while providing you with a sense of comfort and security.

If you are unhappy with the design process or the design itself, you just need to advise us of that fact during the development stage. We will revise our work until you are satisfied. If you opt to exercise your rights under this guarantee, we will refund your money with no Administrative Charges deducted whatsoever. It’s that simple.

There are some exceptions, however, and although it is very unlikely you will need to make use of this policy, you should understand the rare conditions under which we can’t provide a refund:

  • If you have already confirmed the acceptance of a design, we cannot provide a refund. Your final approval represents an acceptance of the project and implicitly states your satisfaction with our services.
  • If you have failed to communicate with us for more than 30 days, any refunds will be at the discretion of Visualatin.
  • If the design is rendered ill fitting due to company closure, renaming, or alteration, we cannot issue a refund.
  • Once you have taken final delivery and our job has concluded.

We think this policy is fair and straightforward. If you aren’t happy with our service, just tell us during the design process and we will take care of you.

Should the Customer receive a refund, Customer acknowledges that it will have no right (express or implied) to use any concept, product, content, or media, nor any ownership interest to the same. The Copyright remains with us and you will NOT allowed to use our work even as design reference.



Visualatin is a digital marketing agency.
Premium design, synergistic approach, flexibility.

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